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Music on Hold

Music on Hold is the audio stream that callers hear when they are put on hold.

How It Works


When a caller is waiting in a call queue for a staff member to become available or simply waiting after being placed on hold, Music on Hold plays audio to reassure the caller that the call is still connected.

Practical Uses


  • Provides a pleasant user experience.
  • Eliminates "dead air" that can cause the caller to feel dismissed or disconnected.
  • Can be customized to provide customer support information, news, and promotions.

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