Features

Exceptional Customer Service! Our services, support, and features are designed with your happiness in mind.

The results are compelling. Focus on your business and Amp Telecom will manage the most advanced phone system available at the most competitive rate available.

Test drive Amp Telecom’s Voice over IP (VOIP) phone system today and improve the way your customer communicates with you.

Features Can Be Combined And Customized To Suit Your Business!

Admin & User Portal

The Admin & User Portal is a convenient and intuitive website where users can configure their Follow Me features, see their call recordings, review their stored faxes, and listen to their voicemails.

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API Access

API Access provides developers with an easy and standard mechanism to integrate Amp Telecom’s services with their own applications and services.

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Automated Attendant

The Automated Attendant is like having your own receptionist handling all of your incoming calls. Route your calls based on the incoming telephone number, time of day, Caller ID of the incoming call, caller input, and more.

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Automatic Call Distributor (ACD)

The Automatic Call Distributor uses a combination of strategies to advance callers to different tiers of extensions or groups of extensions.

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Business Continuity

With Business Continuity, your phone system will continue handling calls even if the power is out at your office. Further, your faxes, voicemails, and recorded calls remain securely stored with Amp Telecom regardless what may happen at the office.

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Busy Lamp Field (BLF) / Presence

The Busy Lamp Fields are generally the little LED lights on telephones that are associated with extensions.

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Call Barging

Call Barging is the ability to join a call that is being monitored (listened to) with Call Monitoring.

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Call Blocking

Call Blocking allows you to block incoming and outbound calls. Calls can be blocked based on area code, phone number, international calls, or services such as information or 411.

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Call Detail Report & Export

View and export up to 3 months of inbound and outbound call details. The details include the date and time of the call, the duration of the call, the caller, and the recipient of the call.

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Caller ID

Caller ID is caller information that is transmitted during phone calls, consisting of the telephone number of a caller and the name associated with that telephone number.

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Call Forwarding

Call Forwarding gives you the ability to transfer incoming calls to another destination. The destination can be another extension or an outside telephone number.

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Call Hunting

Call Hunting tries ringing predetermined extensions in a sequential manner until the call is answered or the call runs out of extensions to try.

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Call Menus (Virtual Receptionist / Interactive Voice Response / IVR)

Call Menus are technically known as Interactive Voice Response (IVR). A Call Menu is a pre-recorded list of choices a caller can select to be routed to the correct department.

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Call Monitoring

Call Monitoring gives the ability of one extension to monitor the conversation of another extension.

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Call Parking

Call Parking transfers a call to a temporary extension so that you or someone else can pick the call back up from a different phone or extension. For example, Jane is on a call with Bob and would like for Adam to grab the call, but he’s not at his desk. Jane uses the Call Parking feature, and the system let’s her know that the extension number of the parked call is 1234. Once Jane finds Adam in the hall, she lets Adam knows that Bob’s call is at extension 1234. Adam dials extension 1234 from his desk phone and he is immediately connected to Bob.

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Call Queues

Call Queues place your callers in an ordered line until your next available employee can take the call.

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Call Recording (Automatic & On-Demand)

Call Recording allows employees to manually record calls, and for the company to automatically record all calls if so desired.

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Call Recording Storage

Store up to 2 GB of calls, with additional storage available.

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Call Screening

Call Screening prompts a caller for their name and plays it back for you before connecting you to the caller. You then have the option of taking the call or sending it to voicemail without alerting the caller.

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Call Whispering

Call Whispering allows a manager to actively monitor a telephone conversation between two participants and speak to one of the participants (usually the employee) without the other participant hearing what is being said.

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Conference Bridging

Conference bridging is used for call conferencing where the participants of the conference dial into a specific telephone number to join the call.

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Conference Calling (N-Way Calling)

Conference Calling is the ability to add multiple participants into your phone conversation.

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Consulting and Network Planning

Amp Telecom can help organizations of all sizes plan their local network infrastructure, optimize their existing networks, size and order their broadband and dedicated circuits, and help connect remote sites under one roof using Virtual Private Networks (VPN).

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Date & Time Call Routing

Date & Time Call Routing transfers calls to various extensions based on the date or time of day.

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Do Not Disturb

Do Not Disturb stops all incoming calls from ringing to your phone.

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E-911

Enhanced 911 (E-911) is the Voice over IP version of the traditional 9-1-1 emergency dispatch service.

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Employee Directory

With Employee Directory, a caller can use their dial pad to search for someone’s extension using their first or last name.

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Enterprise Management

Enterprise Management handles user and group management functions necessary to provide members of your organization access to the User Portal, associate those users to one or more extension numbers, and associate those users by their extension numbers to access groups.

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Fax Storage

Incoming faxes can be emailed, stored with Amp Telecom, or both. Amp Telecom provides enough included storage to archive hundreds of faxes.

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Follow Me

Follow Me is similar to Call Forwarding but with more forwarding destinations and more control over when a forwarding destination is tried.

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HIPAA Compliance

Amp Telecom treats and protects confidential patient information with the care and security required by HIPAA compliant organizations. As such, Amp Telecom provides HIPAA Business Associate addendums to covered entities working with Protected Health Information (PHI) such as medical practices, ambulatory centers, and medical billing organizations, as required by the U.S. Department of Health and Human Services.

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Included US48 Long Distance

Amp Telecom includes free long distance calling to telephone numbers within the contiguous United States.

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Intercom Paging

Intercom Paging uses existing extensions as if they were an overhead paging system.

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International Long Distance Calling

Call over 240 countries at the lowest international calling rates available.

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Local 711 TRS Services

Dialing 7-1-1 connects you to your state’s Telecommunications Relay Service (TRS) to assist with calls from callers who are hearing impaired.

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Local Calling

Local Calling through the Public Switched Telephone System (PSTN) is the ability to call traditional local telephone numbers and not just telephones connected on the Internet.

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Managed Solution

Your core business is probably not working on telephone systems. Amp Telecom will set up and manage your telephone system and service so that you can focus on what you do best – running your business!

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Multi-Device Extensions

Use multiple devices on the same extension.

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Music on Hold

Music on Hold is the audio stream that callers hear when they are put on hold.

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Office Anywhere

Remote Extensions offer the ability to work from anywhere. Organizations with satellite offices or remote employees can enjoy the benefits of using their telephones as if everyone worked in the same office location.

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Ring Groups

Ring Groups are used to assign a single extension number to a team that can answer inbound calls effectively.

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Secure Calling (Encryption)

Secure Calling employs encryption to provide security and prevent unauthorized access to your conversation and your Amp Telecom account.

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Shared Line Appearance (SLA)

Shared Line Appearance (SLA) is also known as Bridged Line Appearance (BLA) or Shared Line Control (SLC). This feature is the ability to share an extension number between multiple telephones and join the conversation on established calls.

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SMS Text Messaging

Send and receive text messages from your business telephone system and not your personal cell phone!

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Softphone Support

Softphones are applications on your computer, tablet, or smartphone that behave just like an advanced telephone.

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Toll Free Telephone Numbers

Toll free telephone numbers provide a convenience and value to your callers by providing a telephone number that can be called from anywhere in the U.S. free of charge.

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Transfer Call

Transfer Call gives you the ability to transfer a caller to another extension. An Unattended Transfer is a transfer that sends the caller to the destination without announcing the caller to the receiving destination. An Attended Transfer (also known as a Warm Transfer) puts the caller on hold while you announce the caller to the receiving destination. Calls forwarded to your mobile phone using Follow Me can also be transferred to internal extensions.

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Video Calling

Video Calling provides a private video conference between two extensions.

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Voicemail

Voicemail is the system used to record short audio messages from callers that were not able to reach you.

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Voicemail Storage

Secure storage of voicemail on our cloud.

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Voicemail to Email

Allows you to listen to your voicemail from a computer, tablet or your phone.

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Voicemail Transcribing

Voicemail Transcribing converts your voicemail message into text that is emailed to you along with the audio message.

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