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Call Hunting

Call Hunting tries ringing predetermined extensions in a sequential manner until the call is answered or the call runs out of extensions to try.

How It Works

Call Hunting is effectively a ring strategy used in Ring Groups and Automatic Call Distributor (ACD). When a ring strategy is set to sequential, the phone system will sequentially hunt for an available extension until the call is answered.

Practical Uses

  • Route all calls to a receptionist, followed by routing to the next available extension on a list if the receptionist is unavailable.
  • Minimize the need for callers to leave messages.
  • Always be accessible to your clients.
  • Enjoy vacations and still be able to get work calls.

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