Call Barging is the ability to join a call that is being monitored (listened to) with Call Monitoring.

How It Works

A supervisor actively monitoring a call can press a special code on their dial pad to join a call when necessary and establish a conference call between themselves and the other parties.

Practical Uses

• When training a new employee on the phone, a supervisor can "barge in" on the call and take it over if necessary.
• Useful for de-escalating a call that appears to be taking a turn for the worse or for swooping in and saving a sale.